Effective date: July 8, 2026
Last updated: September 24, 2026
1. Our Commitment
Accuracy is the foundation of a financial education publication. When we get something wrong, we say so, fix it promptly and make the fix visible. We do not quietly rewrite the record.
2. What Counts as an Error
We treat the following as correctable errors:
- Statistical or numerical errors: incorrect rates, prices, yields, dates, percentages, thresholds or calculations;
- Factual or regulatory errors: incorrect statements about laws, regulations, products or institutions;
- Outdated information: figures or rules that were correct when published but are no longer current;
- Misattribution or sourcing errors: wrong or missing citations, or misquotation; and
- Textual errors: typographical, grammatical or wording mistakes that affect meaning.
3. How to Report an Error: Step by Step
1. Open our Contact page and select the category “Editorial Correction”.
2. Identify the article: provide the full URL and the title of the page.
3. Quote the passage you believe is wrong, exactly as it appears.
4. Explain the error: state what you believe is incorrect and what the correct information should be.
5. Provide evidence: link to or name the primary source that supports your correction (for example, an SEC, NGX, CBN or DMO publication, or an official company filing), together with its date.
6. Give your name and email so that we can follow up. Anonymous reports are read, but we may not be able to confirm the outcome with you.
Reports that include a specific source can be verified much faster.
4. Our Handling Process and Timelines
| Stage | What happens | Timeline |
|---|---|---|
| Acknowledgement | We confirm receipt of your report | Within 48 business hours |
| Triage | We classify the report by severity (see below) | On receipt |
| Verification | We check your claim against primary sources and our own records | Depends on severity |
| Amendment | If the error is confirmed, we correct the live page | Depends on severity |
| Notification | We tell you the outcome and, where useful, thank you | Within 2 business days after the outcome |
Severity and target timelines:
- Critical: an error that could reasonably lead a reader to material financial loss or to a wrong legal or regulatory understanding. We prioritise verification and correct the live page as soon as the error is verified, and in any event within 48 hours of the report.
- Standard: a factual, numerical or sourcing error without immediate risk of material loss. We correct the live page within five (5) business days of verification.
- Minor: typographical, grammatical or formatting errors that do not affect meaning. We correct these within ten (10) business days.
Where verification takes longer because sources are unavailable or in conflict, we add a visible “Under review” notice to the page until the matter is resolved.
5. How We Make Corrections Transparent
- Immediate live update. Once an error is verified, we amend the live page directly. We do not wait for a scheduled refresh.
- Visible correction note. For any substantive correction, we add a dated note at the top or bottom of the article that states what was wrong and what was changed. Example: “Correction, [date]: An earlier version of this article stated an incorrect rate. This has been corrected.”
- Updated date. The article’s “Updated” date is revised to reflect the substantive change.
- Minor fixes. Typographical and formatting corrections are made silently unless they affect meaning.
- Records. We keep an internal log of corrections and the sources used to verify them. Earlier versions are retained internally.
- No deletion of the record. We do not remove or rewrite an article to conceal an error.
6. Where We Decline a Correction
If, after checking, we conclude that the article is accurate, we will tell you why and identify the supporting source. Where reasonable sources genuinely differ, we may add clarifying context rather than change the text. A disagreement with our analysis or opinion is not an error, but we welcome it and may consider it for future coverage.
7. Corrections Arising from Regulatory or Market Changes
Where information becomes outdated because of a change in law, regulation or market data, we handle it under the update schedule in our Editorial and Fact-Checking Policy. We add a notice to the affected article until it is revised.
8. Escalation and Other Concerns
If you believe your report was mishandled, reply to our response and ask for a review. The publisher will reconsider the matter and reply in writing. For privacy requests, use the “Privacy Request” category on the Contact page. For legal notices, use “Legal Notice”.